Returns & Exchanges

At London Grocery, we strive to ensure the highest quality for our fresh produce and artisanal goods; however, due to the perishable nature of food, we offer a specialized return process for items that do not meet our freshness standards.

Return Process

• 1.
  Check Your Items

  Inspect your delivery immediately upon arrival and document any quality issues or damages with clear photographs within 24 hours.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and photos to initiate a refund or replacement request.

• 3.
  Await Verification

  Our quality control team will review your claim and confirm eligibility for a refund or a credit to your account based on our freshness guarantee.

• 4.
  Receive Resolution

  Once approved, we will process your refund back to the original payment method or schedule a redelivery of the fresh items at no extra cost.